Win-back
The customers who stopped ordering, reached again
No order in 30 days triggers a WhatsApp nudge, then an AI call to whoever did not reply. Continuously, without a campaign brief.
The lifecycle
From cold record to repeat order
The brand-to-retailer lifecycle, stage by stage, run on voice and chat.
Acquire
- Reaches and qualifies cold retailer records at scale
- Captures fit and intent through a natural conversation
- Routes only sales-ready outlets forward
Onboard
- Conversational onboarding — no paperwork or field visit
- Collects the details needed to start transacting
- Activates the retailer the moment they're cleared
Order Taking
- Retailers order in their own words — any channel, any format
- Stock and pricing confirmed in real time
- Confirmed orders flow straight into fulfillment
Engage
- Spots retailers going quiet before they churn
- Wins them back with a timely, relevant nudge
- Reaches each outlet on the channel it responds to
Scheme Execution
- Targets the right offer to the right outlet
- Runs a trade promotion across the retailer base without a field push
- Measures uptake down to the outlet and SKU
Market Intel
- Turns every interaction into structured market data
- Surfaces competitor, pricing, and availability signals
- Feeds the signals back to the brand as they arrive
How win-back runs
- Step 1
It picks up the conversation
- Step 2
It does the work
- Step 3
It hands you the exceptions
Single source of truth
The Retailer Database
One AI-enriched record for every retailer across channels — from first touch to lifetime value. Every outbound action and inbound signal writes back here.
AI enriches & deduplicates every incoming record automatically
Raju General Stores
Kirana · GT Channel · Mumbai West
AI signals
Underneath all of it
Every conversation is logged and searchable, and every handoff shows exactly where the agent stopped and a person took over.
216,491 messages exchanged · 5.6% of engagements escalated to a human
Next in the journey