Analytics and event ingestion
Every conversation becomes a number you can act on
Lead flow, conversion, response time and escalation rate, drawn from the actual conversations rather than from what anyone remembered to log.
Lead flow
Where leads enter, where they stall, and which step is leaking them.
Event ingestion
Every message, call and status change lands as a structured event, queryable after the fact.
Nothing depends on a rep remembering
The record is written by the agent doing the work, so the data is complete by construction.
Underneath all of it
Every conversation is logged and searchable, and every handoff shows exactly where the agent stopped and a person took over.
216,491 messages exchanged · 5.6% of engagements escalated to a human