Support
Answered on the channel they arrived on
Tracking, returns, status and FAQs handled around the clock, with one customer memory across every channel.
In the thread
A question answered on the channel it arrived on
Tracking, returns, status and FAQs handled around the clock, with one customer memory across every channel.
where is my order?
Out for delivery, arriving today. You asked about this on the phone yesterday too, so I have flagged it for the dispatch team.
How support runs
- Step 1
It picks up the conversation
- Step 2
It does the work
- Step 3
It hands you the exceptions
5.6%
of engagements escalated to a human
37:1
AI to human message ratio
Underneath all of it
Every conversation is logged and searchable, and every handoff shows exactly where the agent stopped and a person took over.
216,491 messages exchanged · 5.6% of engagements escalated to a human