Communication channels
One context window, every channel
A customer who called yesterday and messages today is the same customer. The agent carries the whole history across, so nobody is asked to repeat themselves.
Start anywhere, continue anywhere
A WhatsApp thread can become a call and end in email without losing a detail.
One memory, not five inboxes
Channels are how the conversation arrives, not five separate relationships with the same person.
The customer's own language
Each conversation runs in whatever language the customer opened with.
Omnichannel
One agent. Every channel. One memory.
A conversation can start on WhatsApp, continue on a voice call, and close over email. The agent carries the full context the whole way.
1:1 and inside business groups. Templates, catalogs, documents, payments.
Voice AI
Natural inbound and outbound calls in the customer's language.
Threads, attachments, invoices. Reads and writes like a person.
Web chat
On your site, with handoff to any other channel.
Instagram DM
Replies to story mentions and product questions where the ad landed.
Researched outreach and replies, written per contact rather than blasted.
Human judgment where it matters
Your people stay in charge
Every agent hands off to a human the moment it should, with the full transcript and context. Your team supervises from one desk, sees every decision, and can step into any conversation. AI does the volume; people do the judgment.
- Handoff with full transcript and context
- Every decision visible from one desk
- Step into any conversation, any channel