Labour Law Advisor

25,619 dormant leads reopened on one workflow

25,619

engagements on one reactivation workflow

The problem

Years of old enquiries sat in the CRM. Nobody was following them up any more, so the list was effectively dead.

What the agent did

• — Every dormant lead re-approached on WhatsApp, in their own language
• — Non-responders followed with an AI voice call
• — Interested leads qualified and handed to a human with the transcript

The result

25,619 engagements on a single reactivation workflow, plus 6,870 more across two sibling workflows.